8 Replies Latest reply on Mar 12, 2018 4:00 AM by Alexander Schmidt

    User missing in User form but available in CTM:People

    Alexander Schmidt

      Hi Community


      I have a user who can be found on CTM:People but not on User form, so he is not able to access MyIT, although it worked for him fine before.


      Is there a way to trigger the entry creation on the User form somehow?

      I tried playing around with the CTM:People statuses, I treied adding permission groups, changing user attributes like name and I tried removing an adding the login ID, but nothing helped.


      Currently, the only possibility is do delete the CTM:People record and trigger the AD integration job manually.