12 Replies Latest reply on Mar 14, 2018 2:00 AM by ABHISHEK ANAND

    Issue with the  Incident Management Console table data for the Assigned To All My Groups?

    ABHISHEK ANAND
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      Hi Experts,

       

      We are getting count mismatch on the Incident Management Console for the Number of Incidents under "Assigned To All My Groups":-

       

      Role -

      Assignee - Count is 100

      Owner - Count is 150

      All - Count 100

       

      So i believe  ALL count  should be atleast equal to 150.......??

      We are in ITSM 8.1.02

      Also no application preference settings  applied.

       

      Early response will be highly appreciated.

       

      Cheers,

      AA.