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1. Re: Smart IT / MyIT Administration and configurations
Sidhdesh PunaskarFeb 12, 2018 6:02 AM (in response to Majd Alsadi)
Which configurations are you expecting?
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2. Re: Smart IT / MyIT Administration and configurations
Majd Alsadi Feb 12, 2018 6:12 AM (in response to Sidhdesh Punaskar)To enable the virtual chatting between en users and agents , to enable location etc...
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3. Re: Smart IT / MyIT Administration and configurations
Sidhdesh PunaskarFeb 12, 2018 6:17 AM (in response to Majd Alsadi)
For virtual chat you need to install and configure open fire
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4. Re: Smart IT / MyIT Administration and configurations
Majd Alsadi Feb 12, 2018 6:20 AM (in response to Sidhdesh Punaskar)and what about locations?? from where can i deploy the google map license to enable locations ?
Thank you very much
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5. Re: Smart IT / MyIT Administration and configurations
Majd Alsadi Feb 12, 2018 6:21 AM (in response to Majd Alsadi)And is there another configuration to show it and how
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6. Re: Smart IT / MyIT Administration and configurations
Sidhdesh PunaskarFeb 12, 2018 6:27 AM (in response to Majd Alsadi)
I think location is available with MyIT advanced (DWP Advanced). If you have basic version then you cannot have locations.
Also other than this we dont have OOTB features available, unless you add more options through screen configuration (Smart IT actions)
Configuring actions in Smart IT - BMC Remedy with Smart IT 1.5 - BMC Documentation