Hello all,
I'm working on Smart IT / MyIT , in smart it on the more tab i only see (screen configurations and Knowledge Template) like the image below:
So how to show the other configurations??
Thank you very much...
Feb 12, 2018 6:02 AM
Which configurations are you expecting?
To enable the virtual chatting between en users and agents , to enable location etc...
Feb 12, 2018 6:17 AM
For virtual chat you need to install and configure open fire
and what about locations?? from where can i deploy the google map license to enable locations ?
Thank you very much
And is there another configuration to show it and how
Feb 12, 2018 6:27 AM
I think location is available with MyIT advanced (DWP Advanced). If you have basic version then you cannot have locations.
Also other than this we dont have OOTB features available, unless you add more options through screen configuration (Smart IT actions)
Configuring actions in Smart IT - BMC Remedy with Smart IT 1.5 - BMC Documentation