4 Replies Latest reply on Feb 12, 2018 8:59 AM by Uday Kiran Ch

    Remedy API Plugin Result shows junk characters

    Uday Kiran Ch

      Hi Experts,

       

      We are on linux remedy 7.5 using which our java guys developed a plugin to send a esignature after generating  a public and private keys .

       

      Esignature is successfully created and test @Java side without any issues but when we call the plugin the result showing too many "/+ve/"  characters in our Remedy form .

       

      Anyone suggest if it needs any configuration in Remedy ?

       

      Regards,

      Uday

        • 1. Re: Remedy API Plugin Result shows junk characters
          LJ LongWing

          Uday,

          What type of plugin is it that you created?  FilterAPI, ARDBC?

           

          When you say it's showing too many "/+ve" characters....what are those characters?  How many is too many...where are they coming from?  If your guys wrote the plugin, they should control the return values of what's coming back....I'm sorry but I need more information on what you want/need and what's happening

          • 2. Re: Remedy API Plugin Result shows junk characters
            Uday Kiran Ch

            Hi  Lj,

             

            it is a filter API and below are the values and calls used via plugin .   Those characters are result of below algorithms you can see below there are more "+ve" in the results . Return values we are storing in a Character field I don't know how to control them ?

            '

            If we run the code directly from eclipse (windows) it is running correctly without those "+ve" signs

             

             

             

             

            Calltype

            buildKeyPairRSA

             

            Value

            esignppkey

             

            Publickey

             

            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

             

            PrivateKey

             

            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


            After this

             

            Calltype

            eSignatureRSA

             

            Value

            1. 158.15.948.9.020618121624.17905506.NATHUDAY.92400.168964.N

             

            EsignResult

            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

            • 3. Re: Remedy API Plugin Result shows junk characters
              LJ LongWing

              I'm going to say you need to open a support ticket, because while the plugin is not supported, if the plugin is returning x and Remedy is getting y, there could potentially be something wrong with the server...I'm not sure...never seen anything even vaguely similar to this....

              • 4. Re: Remedy API Plugin Result shows junk characters
                Uday Kiran Ch

                Thank you . The issue has been resolved after we changed the plugin character set from UTF8 to Default .

                 

                Thank you very much