3 Replies Latest reply on Feb 8, 2018 1:17 PM by kedar zavar

    Is it possible to make text in section of notification email bold?

    Kelvin Santana
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      Is it possible to make text in section of notification email bold? We wanted to set this up in order to highlight text such as description in email template below.

       

       

      {!BMCServiceDesk__Incident__c.OwnerFullName} has requested your approval for Service Request #{!BMCServiceDesk__Incident__c.Name}

      To approve or reject this Service Request, reply to this email with the APPROVE, APPROVED, YES, REJECT, REJECTED, or NO in the first line of the email message.

       

      Service Request Details:

       

      Service Request #{!BMCServiceDesk__Incident__c.Name}

      Client Name: {!BMCServiceDesk__Incident__c.BMCServiceDesk__Client_Name__c}

      Category: {!BMCServiceDesk__Incident__c.BMCServiceDesk__Category_ID__c}

      Description: {!BMCServiceDesk__Incident__c.BMCServiceDesk__incidentDescription__c}