6 Replies Latest reply on Feb 13, 2018 8:14 AM by Rory Hummel

    Format Rule for all technicians

    Rory Hummel

      Can anyone direct me to where or how to change a format rule that will apply to all technicians?


      Before this was handed to me, someone created a format rule to apply to a certain criteria., and this applies to ALL technicians...


      I can edit this rule and apply. but it only will show for my session. The other technicians do not see the changes.

      I am listed as  Track it Admin, but can not seem to figure out how or where to format a rule to apply to all Technicians.




      Any tips on where i can make and customize this change would be greatly appreciated.