5 Replies Latest reply on Feb 8, 2018 8:50 AM by Sulabh Gandhi

    SR Statuses vs. Incident / Work Order Statuses

    T. D.

      There used to be a document that showed a break down of the various SR Statuses that the user sees in SRM and how they aligned with Incident and Work Order Statuses.

       

      I'm having trouble locating this document.

       

      Thanks!