4 Replies Latest reply on Feb 9, 2018 1:15 AM by Sidhdesh Punaskar

    Update status from a custom milestone

    rodrigo nogueira

      Hello guys,


      I am trying to create a milestone in sla so that the status is changed from Pending to In Progress when the user responds to the ticket.


      Has anyone realized or knows if it is possible for me to create this action through the milestone..