1 Reply Latest reply on Feb 6, 2018 7:46 AM by Philipp Ernicke

    Device not shown after hours

    Philipp Ernicke



      we have a device that is not shown in the console. The agent was installed and reinstalled several times. The connection to https://[bmcmanagement]:1611 works fine.


      I even tried to reinstall the agent via Rollouts but the status stays at "Initial" sice 3 hours.

      Complete uninstall doesn't help, too.


      The same agent works at 700 other devices without problems.


      I have absolutly no more ideas what to do.





      uninstall + install




      Windows 7,

      BMC 12.5,

      device is in the domain,

      there never was an agent on this device before