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    How to calculate the Aging of an Incident & show it in overview console?

    ABHISHEK ANAND
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      Hi Experts,

       

       

      We are having a requirement to show the Aging of an Incident in the overview console.

      I am able to add the custom field in overview console but my issue is stated below:-

       

      I am trying to use the DATEDIFF function to calculate the Aging of an incident in "dd:mm:yy:hh:mm:ss" on the basis of  (Submit Date of an Incident & current timestamp).

       

      But while trying to achieve it via Active Link i am facing issue that what can be the execute on condition for the same........??

       

      Approach is to calculate the Aging on hpd:help desk & show it in overview console only.

       

      Also we are not supposed to use the Escalation as it might impact the server performance.

       

      Early response will be highly appreciated.

       

       

      Cheers,

      AA.

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