4 Replies Latest reply on Feb 5, 2018 12:28 PM by T. D.

    Query any incidents for any support groups

    Ranjith Parmel

      Hi All,

       

      Here is the scenarios.

       

      So any assignee for a support group is trying to search an incident which is in another support group of same organization.

      However the search result fails.

       

      Hence is there a way where i can grey out / unable to edit the incident but only view any other support group of same organization

      Or after i search the incident it should view the ticket of other support group with error stating cannot modify since you do not belong to the searched support group.

      Please check and let me know on the same, appreciate the customization if any.