6 Replies Latest reply on Feb 6, 2018 1:12 AM by Sidhdesh Punaskar

    Re-open button for closed Incidents in MyIT

    Sulabh Gandhi

      HI All,

       

      Users have option to Re-Open a closed incident in MyIT.

      However it doesn't Re-Open incidents but creates a new Work Orders.

       

      Is this OOB behavior or Defect.

       

      My IT version is 3.2.0