10 Replies Latest reply on Jul 12, 2019 11:36 AM by allan hong

    Format of description field (rich text) is lost when using Copy or Move

    Tracey Sangster
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      I have a requirement to move tickets between workspaces, however, when the description field is copied or moved, it loses it's formatting, which impacts both the Agents ability to read the issue information and any email that gets sent out. From my checks, Copy loses a lot more, including line breaks. Has anyone come up with a workaround for this? I am looking into using business rules to do this at the moment, but it seems a bit clunky.

      I am using FP 12.1.06

      TIA, Tracey