1 Reply Latest reply on Feb 9, 2018 10:36 AM by Philip Boucher

    Incident work logs getting duplicated - random issue

    Sriram Gorur

      Hi All,

            Incident work logs are getting duplicated sometimes, we are not able to replicate the issue. Please find the complete details:

       

      Issue: Work logs are getting duplicated sometimes, which we are not able to reproduce the issue.

       

      Attached active link logs.

       

      User opened incidents in search mode

      Updated 1st incident, Clicked on ADD button

      Changed the support groups

      Clicked on Save

       

      Original Work log: 8

      Duplicate Work log: 9

       

      After clicking on Save, "HPD:INC:AddWorkInfoLessMode_CallGuide" called to save the same content one more time.

       

      BR

      Sriram