I've seen a similar issue in ITSM 9.0 but the cause is unknown and we are still investigating.
Did you get a fix for this issue?
Sorry for the late reply.
No, not yet, I will update after April 1st week. There are couple of things which we got.
It has been found that there is something which is pushing the content to z1D_Notes field when user will click on save in incident form. Issue is random, but when user will get the issue, for each time user click on save button the work log getting duplicated.
We tried to capture in fiddler. It is proved that http or https traffic not able to capture this information.
Does anyone know that, how to capture non-network traffic for browser?