5 Replies Latest reply on Feb 1, 2018 9:23 AM by Rebecca Beatty

    HPD:IncidentInterface custom fields generate double entry in Audit log of HPD:Help Desk

    Alessandro Fenzi
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      Hi,

      does anyone ever found two changes in HPD:HelpDesk_AuditLogSystem of HPD: Help Desk Audit form using the HPD:IncidentInterface for one update with custom fields?

       

      My configuration and workflows are:

      HPD:Help Desk and HPD:IncidentInterface in overlay
      Two custom fields on both HPD: Help Desk and HPD: IncidentInterface
      One filter that pushes both OOTB and custom fields in HPD:IncidentInterface

       

      AR server version 9.0.00.002 201509100901

       

      Thanks

      Alessandro