3 Replies Latest reply on Jan 26, 2018 11:23 AM by kedar zavar

    Possible to write custom incident field back to service request input field?

    Ryan Kreigh

      Is it possible to write a custom incident field back to a service request input field?

       

      I know you can map the service request input fields to custom fields using a template. However, is it possible for me to write back into the service request input field? I want to do a calculation off of a custom field and write the value back into the service request input.

       

      I hope this makes sense.

       

      Thank you!