Is it possible to write a custom incident field back to a service request input field?
I know you can map the service request input fields to custom fields using a template. However, is it possible for me to write back into the service request input field? I want to do a calculation off of a custom field and write the value back into the service request input.
I hope this makes sense.
This would be an idea.
So it is not possible? Sorry I'm new. Can I can convert this into an idea somehow?
No - not an option.