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Could you provide a screen capture of the fields you want to hide. I'm not sure I understand your request. If you don't want input fields to display in the self service window, simply remove them from the Request Definition - Input & Fulfillment mappings.
Doing what you said to do removes the fields from the console as well. I do not wish to remove them from the console.
I want staff to be able to fill out the fields on the console side but be hidden from the client in the self service portal.
I know this is two years old but, if not resolved, I was hoping you could clarify. Is your use case that you have a request definition with, say, 10 inputs of which you want the Client to provide responses to 5 of but want the other 5 to be provided by the Staff person working the ticket, therefore you don't want the Client to even see those 5?