2 Replies Latest reply on Jan 30, 2018 5:38 AM by Vikram Salunkhe

    An error occurred that triggered compensation

    Vikram Salunkhe

      Hi Experts,


      We have BMC Atrium Orchestrator version 7.7.02.

      Getting below error in process.log file on AO server.


      20 Dec 2017 09:57:51,830 [Current Time=Wed Dec 20 09:57:51 GMT 2017] [Process Name=:TM_B2B_Listeners_IPCM:Partner To ITSM Date Format] [Root Job Id=98abe18f2606f77c:-58321f0f:15f538133cd:-7ff81-1513763871727] [Job Id=98abe18f2606f77c:-58321f0f:15f538133cd:-7ff81-1513763871727/:TM_B2B_Listeners_IPCM:ReceiveTicketData:start:spawn[1]:sequence[2]:call-process[1]]

      An error occurred that triggered compensation:

        Summary: Execution failed.


      Caused by:

         Summary: An attempt to access a parameter failed.


        Caused by:

          Summary: Failed to evaluate the stylesheet.

          Detail: The stylesheet is: <xsl:stylesheet xmlns:xsl="http://www.w3.org/1999/XSL/Transform" version="1.0">

        <xsl:output indent="no" />

        <xsl:template match="/">

          <xsl:copy-of select="//Calendar[contains(@year, ${Check_Year})]/BST" />




         Caused by:

           Summary: Unable to parse XML.


          Caused by:

            Summary: Error on line -1: Premature end of file.


           Caused by:

             Summary: Premature end of file.



      Can you please help us to understand and resolve the issue.