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1. Re: ITSM Change Management Multiple Approver Issue
Sidhdesh PunaskarJan 24, 2018 2:39 AM (in response to Shreya Mauzo)
what is your AR server version? You need to run apchgschema utility
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2. Re: ITSM Change Management Multiple Approver Issue
Shreya Mauzo Jan 24, 2018 2:47 AM (in response to Sidhdesh Punaskar)ARS Version:
Version 8.1.SP02 Patch 002 201611240104
Also we will run apchgschema utility and later update here.
Thanks for the info!!!
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3. Re: ITSM Change Management Multiple Approver Issue
Sidhdesh PunaskarJan 24, 2018 2:48 AM (in response to Shreya Mauzo)
1 of 1 people found this helpfulApprover fields - BMC Remedy Action Request System 8.1 - BMC Documentation
chgschema
-x Server
-u User
[-p Password] [-t TCP Port]
[-r RPC Port] [-a Authentication String]
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4. Re: ITSM Change Management Multiple Approver Issue
Sidhdesh PunaskarJan 24, 2018 5:59 AM (in response to Shreya Mauzo)
1 of 1 people found this helpfulOne more thing, the utility does not cover change management field.
I just recalled this is different issue than approval form fields.
https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA214000000gnEBCAY&type=Solution
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5. Re: ITSM Change Management Multiple Approver Issue
Sidhdesh PunaskarJan 24, 2018 6:00 AM (in response to Sidhdesh Punaskar)
2 of 2 people found this helpfulCause:
There is an existing defect SW00466058 regarding this, it is currently open and targeted for a future release.
Resolution:
This is related to Approval Engine utility used to extend the length of the Approval fields. The utility is able to increase the core Approval fields length to 4000, however it neglects to update one of the Change Management fields which is also responsible for holding the approval string, therefore an error occurs in Change Management.
zTmpActingAs is not included in apchgschema utility. Need to manually increase the input length to 4000.
You need to Overlay the field (zTmpActingAs) in CHG:Infrastructure Change and set it to 4000 in order to resolve the problem. -
6. Re: ITSM Change Management Multiple Approver Issue
Shreya Mauzo Jan 24, 2018 10:46 AM (in response to Sidhdesh Punaskar)Thanks Sidhdesh Punaskar for all the help on this issue.
The information helped me a lot...
Also one last question... Apart from CHG:Infrastructure Change form, is there any other form where the field length for the field zTmpActingAs needs to be updated?
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7. Re: ITSM Change Management Multiple Approver Issue
Sidhdesh PunaskarJan 24, 2018 11:20 AM (in response to Shreya Mauzo)
I don't think there is any need to modify somewhere else.
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8. Re: ITSM Change Management Multiple Approver Issue
Shreya Mauzo Jan 24, 2018 11:22 AM (in response to Sidhdesh Punaskar)Thanks again for all the help !!!