5 Replies Latest reply on Jan 23, 2018 5:10 AM by Camilla Svanstrom

    Incident Templates best practise

    Camilla Svanstrom

      Hi All,


      Does anyone know if there is any documentation that can be used for setting up Incident templates ( not SRM templates ) ?


      We have decentralized this task at IKEA and the group responsible now are the Incident Managers, but they could do with some best practice, documentation on how to , well any kind of support would be really good


      Thanks in advance !


      Best Regards


      IKEA IT Delivery


      Camilla Svahnström
      Point of Contact for BMC Managed Service Team
      & iDesk Foundation Data Manager