5 Replies Latest reply on Jan 23, 2018 5:10 AM by Camilla Svanstrom

    Incident Templates best practise

    Camilla Svanstrom

      Hi All,

       

      Does anyone know if there is any documentation that can be used for setting up Incident templates ( not SRM templates ) ?

       

      We have decentralized this task at IKEA and the group responsible now are the Incident Managers, but they could do with some best practice, documentation on how to , well any kind of support would be really good

       

      Thanks in advance !

       

      Best Regards

       

      IKEA IT Delivery

       

      Camilla Svahnström
      Single
      Point of Contact for BMC Managed Service Team
      (iDesk)
      & iDesk Foundation Data Manager