6 Replies Latest reply on May 9, 2018 1:46 PM by David Garnica

    Remedy REST API stops responding after a period of time

    David Garnica

      Hi,

       

       

      We are testing the REST API to develop an integration with a trhird party application, but after a period of time, the API stops responding:

       

       

       

      The other components, like access in Midtier doesn't get affected with any performance issue, this appears to affect only the REST API and I have to restart the AR Server to restablish the connection.

       

      The Remedy version is 9.1.02 201611252320

       

      I enabled the jetty logs in the logback_server.xml file to debug in the arerror.log, but I don't see any relevant information about it.

       

       

      Best Regards.