3 Replies Latest reply on Jan 15, 2018 4:07 AM by PAWAN KAUSHIK

    Retrieving incidents based on their last modified date

    Sam Griffiths

      Hello,

       

      I have a question regarding Remedy's built-in web services:

       

      I am trying to retrieve a list of incidents based on their last modified date, however I keep getting the error message 'Qualification line error', is there anything available within Remedy to pass up a last modified date so I am able to retrieve a list of incidents after a certain date?

       

      Qualification = 'Last Modified Date' > \"01/01/2017 00:00:00\"

       

      The web services I have tried are:

       

      - HelpDesk_Query_Service

      - HelpDesk_QueryList_Service

      - HelpDesk_GetWorkInfoList

      - GetListOfRelatedIncidents

       

      Thanks,

      Sam