1 Reply Latest reply on Jan 10, 2018 10:57 AM by kedar zavar

    RemedyForce - Email field mapping

    Brian Flynn

      Hello. I am sure I am missing a simple part here however, when we set up to allow tickets to be created via email and mapped the fields, The "Subject" from the email is mapped as "Subject: ABC XYZ"

       

      Within the ticket it then looks like:

       

      Subject Subject: ABC XYZ

       

      (See screenshot)

       

       

      Is there anyway to change the mapping so it does not show the Subject title in the subject field area? It is rather annoying to have the term subject in the subject field.


      Thank you.