10 Replies Latest reply on Jul 12, 2018 3:23 AM by James Bateman

    Possibility to record all MyIT Search Keywords

    Sanket Mhatre



      Usecase : Currently end users searches SRDs , Knowledge Articles or Service Broker services in MyIT. However, we don't know what are the keywords entered by end users. In case, we want to refine the MyIT search for end users , we as a administrator should be able to trace/enlist which are all the keywords entered by end users in MyIT search, such that we can perform some statistical analysis around common keywords.


      Does anyone know, how we can trace the end user MyIT searches , may be for a day atleast ?. Does MyIT stores this searches in MyIT database or anything logged in mongo DB ; if this is not possible, then if we enable fine UX logging for a day, can be traced in that logs? John Gallagher Juhi Shah any idea/hints?