12 Replies Latest reply on Jan 9, 2018 11:50 AM by Marek Ceizel

Need to send notification from Button

Nikunj bambharolia Jan 5, 2018 12:17 PM

hello everyone,

I have a display form with below fields

Internet Email Address

Email body

Email subject

and a button which says send.

HOW DO I SEND NOTIFICATION FROM THAT BUTTON ?

PLEASE HELP ANY HELP IS GREATLY APPRECIATED ~!!!!!

1. Re: Need to send notification from Button

Sidhdesh Punaskar Jan 5, 2018 12:22 PM (in response to Nikunj bambharolia)

I doubt Notify action in filter would work on display only form.
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2. Re: Need to send notification from Button

Nikunj bambharolia Jan 5, 2018 12:27 PM (in response to Sidhdesh Punaskar)

No the filter Notify only works on Submit or Modify

How do i send notification from a button? I tried to send information into NTE:Notifier also but system is getting hang up.

I know there is a Email System function OOTB from BMC which sends email using active link

Can you help please on how do i send notification? i have email address body subject everything on that display form
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3. Re: Need to send notification from Button

Sidhdesh Punaskar Jan 5, 2018 12:29 PM (in response to Nikunj bambharolia)

Use service action in active link and service as execution option in filter
Use notify action in filter
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4. Re: Need to send notification from Button

Nikunj bambharolia Jan 5, 2018 12:45 PM (in response to Sidhdesh Punaskar)

I have never used Service Action as in how do i use that can you guide me? My screen looks like this
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5. Re: Need to send notification from Button

Nikunj bambharolia Jan 5, 2018 1:12 PM (in response to Nikunj bambharolia)

there is no SERVICE action in active link
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6. Re: Need to send notification from Button

Marek Ceizel Jan 8, 2018 2:44 AM (in response to Nikunj bambharolia)

Hi Nikunj,

The idea of service is you call a service on server side where you can use filter. This means:
In ActiveLink:
     - use normally button as trigger (execution options)
     - in IF ACTIONS create Service action.
     - Form Name is the same
     - Input mapping map all fields from the form
     - in Output mapping put something. It doesn't matter

In Filter on the same form:
     - Execution Options Service
     - in IF ACTIONS create Notify action

You should have all fields filled with required informations.I hope this helps ... as I'm not sure with Service functionality on Display forms

regards
Marek
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7. Re: Need to send notification from Button

Sidhdesh Punaskar Jan 8, 2018 1:50 AM (in response to Marek Ceizel)

Should work on Display only form as well.
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8. Re: Need to send notification from Button

Sidhdesh Punaskar Jan 8, 2018 1:52 AM (in response to Sidhdesh Punaskar)

Service action - BMC Remedy Action Request System 8.1 - BMC Documentation
https://www.youtube.com/watch?v=mblyod0i4r8
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9. Re: Need to send notification from Button

Nikunj bambharolia Jan 9, 2018 8:39 AM (in response to Sidhdesh Punaskar)

Thank you so much Guys SIdhdesh and Marek.!!!! you guys Rock!!!
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10. Re: Need to send notification from Button

Sidhdesh Punaskar Jan 9, 2018 8:54 AM (in response to Nikunj bambharolia)

You are welcome.
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11. Re: Need to send notification from Button

Nikunj bambharolia Jan 9, 2018 9:20 AM (in response to Marek Ceizel)

Thank you so much for the detailed Answer. Really Appreciate all your help.
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12. Re: Need to send notification from Button

Marek Ceizel Jan 9, 2018 11:50 AM (in response to Nikunj bambharolia)
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