1 Reply Latest reply on Jan 4, 2018 4:59 PM by Paul Donders

    Files replacing Notes & Attachments

    Joshua Lenning

      Any information on what BMC's plan is for Remedyforce's handling of the new "Files" option in Salesforce? Salesforce is no longer developing Notes & Attachments and eventually it will be deprecated. This is likely in conjunction with the new "enhanced" Notes feature. Sounds like everyone will eventually have to have the new Notes enabled and there will be 2 Related Lists used (Files & Notes). Presumably, for Remedyforce we can get by with Notes in Action History. What happens with RF Activity Feed? Add a Files section?

       

       

      https://help.salesforce.com/articleView?id=docs_documents_to_files.htm&type=5

       

      https://admin.salesforce.com/5-reasons-use-files-related-list