2 Replies Latest reply on Jan 3, 2018 4:44 PM by Anne Brock

    Remedy Optimization License

    Andres Tamayo

      Hi group i have a couple questions about licensing hoping you can help me.

      Particularly about remedy optimization license which includes SLA, Change and Asset.

       

      1. If i buy 30 license how i must to consider the license configuration

      first scenario

           30 Change

           30 Asset

           30 SLA

       

      second

      whatever but the addition must be 30 or less by example

      10 change

      10 asset

      10 SLA

       

      In the other hand for the change management application the implementer role which deal with tasks, not with the change record. do they need optimization licenses or they just need the Service desk licenses.

       

      thanks for any opinions on this one.