4 Replies Latest reply on Jan 3, 2018 10:32 AM by Gabriel McGinn

    Self Service ticket "Service Request Details:" in Email Template

    Gabriel McGinn

      Hello BMC Community (Happy New Year)


      When creating a service request via self service (3.0) my ticket is created.

      The fields are mapped as assigned, however an additional section is added called: "Service Request Details: NAME_OF_SERVICE_REQUEST_DEFINITION" appears.

      This section contains the entirety of all information entered by the user in the self service form.


      My question is it possible to use this information in an email template or to reference any of this information post ticket creation other than specifically mapping it in the request definition?