4 Replies Latest reply on Dec 28, 2017 3:57 AM by Ravindrakumar Rodge

    ITSM notification template is Overridden by SmartIT notification template

    Meyananth Kuppusamy Chellamuthu

      Hi Team,


      ITSM : 9.1.01

      Smart IT 1.5 SP1


      We are customizing the Notification for Task Module and the templates are override by the SmartIT Notification templates(SYS:Notification Messages).


      Is there any work around to bring the ITSM notification templates to notify the customer instead of SMart-IT Templates (SYS:Notification Messages)?


      Thanks & Regards