7 Replies Latest reply on Dec 25, 2017 11:14 PM by Mina Horiuchi

    Where can i set if i wanted to use some of Field Sets for incident layout?

    Mina Horiuchi

      Hi there,

       

      I am little bit confused about the relationship between "layouts" and "Field Sets".

       

      I looked default Incident page and I understood that some of "Field sets" were using as a default layout .

       

      For example,

      - Console - Client Details

      - Console - Date and Time

      - Console - Incident Details

      - Console - Status and Priority

       

      But i don't know where does those "Field sets" are defined on the Incident.

      I am feeling maybe those are defined at "Page Layout"?

       

      Anyway I create customize "Field sets" like this.

      and now i would like to use "for_admin" and "Console-date and time" of Field Sets for the Incident layout like this.

       

      How can i do that?

       

      Best Regards,

      Mina