2 Replies Latest reply on Dec 21, 2017 9:35 AM by Gustavo Pedrinho

    Track reopen tickets

    Gustavo Pedrinho



      I would like to know if there is some OOB field that tracks when a ticket is reopened? I I thought about creating a field but before that I want to know if BMC there is a field.


      I saw in Actions > Reopen (Change the status to Closed to Opened).