3 Replies Latest reply on Oct 16, 2019 1:47 AM by Abhay Bagalkoti

    SRM:Request and AP:Detail_Signature URL for Smart Reporting 9.1.03

    Rick Sharp
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      We are trying to create a direct URL to access an SRM:Request and AP:Detail_Signature record.  We've been successful in creating URLs for other ITSM Modules for INC, CRQ, PBI, PKE, etc.  I understand that the SRM passthrough needs use an SRS form and append the REQ number into the URL.  Does anybody have an example that is working for your SRM and Approval records?


      Thank you!

       

       

      These examples work, and am trying to create a similar URL for SRM and Approval Detail records:

       

      INCIDENT Hyperlink Code:

       

      /AdminConsole/router.jsp?midtierUrl=${PROTOCOL}://${MIDTIER}/arsys/forms/${AR}/SHR%3ALandingConsole/Default+Administrator+View/?mode=search%26F304255500=HPD:Help%20Desk%26F1000000076=FormOpenNoAppList%26F303647600=SearchTicketWithQual%26F304255610=%271000000161%27=%22##%22&smartitUrl=${PROTOCOL}://${SMART_IT}/ux/smart-it/#/search/##/

       

       

      CHANGE Hyperlink Code:

       

      /AdminConsole/router.jsp?midtierUrl=${PROTOCOL}://${MIDTIER}/arsys/forms/${AR}/SHR%3ALandingConsole/Default+Administrator+View/?mode=search%26F304255500=CHG:Infrastructure%20Change%26F1000000076=FormOpenNoAppList%26F303647600=SearchTicketWithQual%26F304255610=%271000000182%27=%22##%22&smartitUrl=${PROTOCOL}://${SMART_IT}/ux/smart-it/#/search/##/

       

      PROBLEM Hyperlink Code:

       

      PBI Record:

      /AdminConsole/router.jsp?midtierUrl=${PROTOCOL}://${MIDTIER}/arsys/forms/${AR}/SHR%3ALandingConsole/Default+Administrator+View/?mode=search%26F304255500=PBM:Problem%20Investigation%26F1000000076=FormOpenNoAppList%26F303647600=SearchTicketWithQual%26F304255610=%271000000232%27=%22##%22&smartitUrl=${PROTOCOL}://${SMART_IT}/ux/smart-it/#/search/##/

       

      PKE Record:

      /AdminConsole/router.jsp?midtierUrl=${PROTOCOL}://${MIDTIER}/arsys/forms/${AR}/PBM:Known%20Error/Display+View/?eid=##&smartitUrl=${PROTOCOL}://${SMART_IT}/ux/smart-it/#/search/##/