2 of 2 people found this helpful
I was able to fix this issue. Apparently I was not using the correct method to start the services. I used the conventional ./arsystem start and stop method.
But it turns out that there is a dwpcontroller.sh file that needs to be started.
There is no mention of it in the installation documentation.
If BMC is reading this, here are some suggestions:
1) Please create a separate space for Digital Catalog documentation. Currently all MyIT/SmartIT/Catalog is mentioned in the same space. It take a lot of time and effort to browse and search through the documentation.
2) Starting and stopping server process should be mentioned somewhere in the installation section. Currently it is mentioned in the very end of the DWP documentation. Again MyIT/SmartIT and Catalog troubleshooting is mentioned in the same space, which makes it even more difficult.
3 days of effort gone, only to find the correct way to restart services!