Is anyone aware of a configuration option to disable the escape key's effect on the self service form?
If pressed this exits the current form.
Users don't do this often, but can be upsetting for users.
I suspect this is a candidate for an idea, but wanted to ask, before submitting that.
It may be a defect. Please open a support case.
I followed up with BMC, support more or less said this is working as intended/won't fix.