0 Replies Latest reply on Dec 6, 2017 9:07 PM by Josue Araujo

    Error in Change Calendar, when  i try search the relations

    Josue Araujo
      Share:|

      Hi team.

       

      Let me explain my issue.

       

      i join into  the Change Calendar:

       

       

      When the Change Calendar is loaded with the all changes scheduled in the current month. I select one change and elapse the Relationship section.

       

      With the default values, when i elapse the relationship section an error is showed "Required name parameter (or name field in a parameter) is empty (ARERR 102)"

       

      When I review the log, I notice that the Association Form field has a null value, and when I check the table I can check that it is a required parameter.

       

       

       

      Verifying this, it seems to be related to a mapping in a string of characters:

       

       

      Verifying this, it seems to be related to a mapping in a string of characters, I add two strings of characters, a string of characters mapped with an error of the current environment and one of another environment:

       

      Character string with error In BMC Remedy 9.1.01:

       

      formName=CHG:Infrastructure Change;idLabel=Infrastructure Change ID;descripti Summary;statusLabel=Change Request Status;serviceLabel=ServiceCI;1000000163Label=Impact;7Label=Change Request Status;1000000568Label=Class;1000000180Label=Risk Level;1000000162Label=Urgency;1000000015Label=Manager Group;260000001Label=Site;303497300Label=ServiceCI;1000000294Label=Change Reason;1000000164Label=Priority;1000000151Label=Notes;1000000000Label=Summary;1000000403Label=Change Manager;1000003229Label=Coordinator Group;1000003230Label=Change Coordinator;1000000182Label=Infrastructure Change ID;1000003278Label=Active Approval;1000003278=No;1000000350Label=Scheduled Start Date;1000000362Label=Scheduled End Date;1000000350=10/17/2017 4:00:00 AM;1000000362=10/31/2017 6:00:00 AM;1000000348Label=Actual Start Date;1000000364Label=Actual End Date;1000000348=;1000000364=;1000000349Label=Requested Start Date;1000000363Label=Requested End Date;1000000349=;1000000363=;1000000163=4-Minor/Localized;7=Planning In Progress;1000000568=Standard;1000000180=Risk Level 1;1000000162=4-Low;1000000015=CHG CSI-SEGURIDAD INFORMATICA;260000001=EDIFICIO ADMINISTRATIVO REGION NORTE;303497300=;1000000294=;1000002268=;1000000164=Low;1000002270=;1000000151=;1000000000=bbbb;1000000082=TECNOLOGIAS DE INFORMACION;1000000065=;1000000064=;1000000063=;1000000403=JOSE FRANCISCO MEJIA HERNANDEZ;1000003229=CHG CAN-ZGN;1000003230=OVANDO FLORES PEDRO DE JESUS;1000000182=CRQ000000002918;303924000=;serviceRec ;approvalName=Change Level CI-IA - Implementation;activeApproval=;dataSourceID=AGGAA5V0HCNVVAMBGNU7I988EYHYN0;activityDates=[object Object],[object Object],[object Object];lastModifiedTimestamp=1508447010;childActivities=;appGUID=IDGAA5V0HG163AOYDIXXOXGYKG3UGE;colorID=221;entryID=CRQ000000002008;description=bbbb;colorValue=#3AA218;service=;status=Planning In Progress;fields=[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object];id=CRQ000000002918;EventId=1;CalendarId=221;Id=CRQ000000002918;activityID=CRQ000000002918;ResourceId=CRQ000000002918;Title=bbbb;Name=bbbb;allowModification=true;epochStartDate=1508230800;epochEndDate=1509451200;dateId=000000000000303;isDateProcessed=true;StartDate=Tue Oct 17 2017 04:00:00 GMT-0500 (Central Daylight Time (Mexico));EndDate=Tue Oct 31 2017 06:00:00 GMT-0600 (Central Standard Time (Mexico));formattedStartDate=10/17/2017 4:00:00 AM;formattedEndDate=10/31/2017 6:00:00 AM;RecurRule=;Location=;Notes=;Url=;IsAllDay=;Reminder=;_weekIndex=4;_renderAsAllDay=true;spanLeft=true;spanRight=;spanCls=ext-cal-ev-spanleft;isSelected=yes

       

      Set field in ActiveLink Start:- NGC:CAL:StoreEventData

       

      action 1

       

          SetFields:

       

                z1D_ID(304336251) = CRQ000000002918

                Association Form(300050800) =

                Z1D_PrimaryFormName(304327600) = CHG:Infrastructure Change

                z1D Char41(304005400) =

                Z1D_Char1(301569700) =

       

       

      String taken from another environment of BMC Remedy 9.1.03:

       

      Note: This string caracter is in spanish language.

       

      formName=CHG:Infrastructure Change;showCollidingActivities=false;idLabel=ID de cambio en la infraestructura;descriptionLabel=Resumen;statusLabel=Estatus de la pet. de cambio;serviceLabel=CI de servicio;1000000163Label=Impacto;7Label=Estatus de la pet. de cambio;1000000568Label=Clase;1000000180Label=Nivel de riesgo;1000000162Label=Urgencia;1000000015Label=Grupo de gestores;260000001Label=Localidad;303497300Label=CI de servicio;1000000294Label=Motivo para el cambio;1000002268Label=Nombre del producto;1000000164Label=Prioridad;1000002270Label=Fabricante;1000000151Label=Notas;1000000000Label=Resumen;1000000082Label=Solicitado por empresa;1000000065Label=Nivel 3 de categorización;1000000064Label=Nivel 2 de categorización;1000000063Label=Nivel 1 de categorización;1000000403Label=Gestor de Cambios;1000003229Label=Grupo coordinador;1000003230Label=Coordinador de cambios;1000000182Label=ID de cambio en la infraestructura;303924000Label=Fecha deseada;moreDetailsTemplate=null;associationForm=CHG:Associations;1000003278Label=Autorización activa;1000003278=Yes;1000000350Label=Fecha programada de inicio;1000000362Label=Fecha programada de finalización;1000000350=23/11/2017 11:55:53 a.m.;1000000362=24/11/2017 11:55:54 a.m.;1000000348Label=Fecha de inicio real;1000000364Label=Fecha de finalización real;1000000348=24/11/2017 11:25:58 a.m.;1000000364=24/11/2017 12:14:49 p.m.;1000000349Label=Fecha de inicio solicitada;1000000363Label=Fecha de finaliz. solicitada;1000000349=;1000000363=;1000000163=4-Menor/Localizado;7=Terminado;1000000568=Normal;1000000180=Nivel de riesgo 1;1000000162=4-Baja;1000000015=Service Desk;260000001=Headquarters, Building 1.31;303497300=;1000000294=;1000002268=;1000000164=Baja;1000002270=;1000000151=;1000000000=d;1000000082=ATT;1000000065=;1000000064=;1000000063=;1000000403=Mary Mann;1000003229=Service Desk;1000003230=Mary Mann;1000000182=CRQ000000001801;303924000=;fields=[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object];id=CRQ000000001801;description=d;service=;status=Terminado;activeApproval=true;serviceReconID=;allowModification=true;childActivities=;lastModifiedTimestamp=1511547290;activityDates=[object Object],[object Object],[object Object];dataSourceID=esAGGAA5V0HCNVVAMBGNU7I988EYHYN0;colorID=96;appGUID=IDGIOAHWE1H5ZAOZVTOCOYZ8MFTJBL;approvalName=Change Level CI-IA - Close Down;colliding=;entryID=CRQ000000000403;colorValue=#3AA218;collidingClass=width: 0px; height: 100%;collidingRegionBorder=0;EventId=1;CalendarId=96;Id=CRQ000000001801;activityID=CRQ000000001801;ResourceId=CRQ000000001801;Title=d;Name=d;epochStartDate=1511459753;epochEndDate=1511546154;dateId=000000000000409;isDateProcessed=true;StartDate=Thu Nov 23 2017 11:55:53 GMT-0600 (Hora estándar central (México));EndDate=Fri Nov 24 2017 11:55:54 GMT-0600 (Hora estándar central (México));formattedStartDate=23/11/2017 11:55:53 a.m.;formattedEndDate=24/11/2017 11:55:54 a.m.;RecurRule=;Location=;Notes=;Url=;IsAllDay=;Reminder=;_weekIndex=3;_renderAsAllDay=true;spanLeft=;spanRight=;spanCls=;isSelected=yes

       

      Set field in ActiveLink Start:- NGC:CAL:StoreEventData

       

      action 1

          SetFields:

                Association Form(300050800) = CHG:Associations

                Z1D_Char1(301569700) =

                z1D Char41(304005400) = false

                Z1D_PrimaryFormName(304327600) = CHG:Infrastructure Change

                z1D_ID(304336251) = CRQ000000001801

       

      I want to clarify, the error is not related to language.

       

      Does anyone know how I can solve this problem?

       

      Thanks for the support.

       

      Josue Araujo

      AIS México.