6 Replies Latest reply on Dec 6, 2017 11:09 PM by Mina Horiuchi

    Using Time-Dependent Workflow Actions

    Mina Horiuchi

      Hi there,

       

      Now i am trying to create this process by workflow.

       

      1. Create a ticket on RF.

      2. Assign the staff for the ticket.

      2. If the assigned staff no action during 1 hour for the ticket, RF send notification to the staff.

       

      For do this, what i have done so far is as below.

       

      1. created the email template for notification.

       

      2. add the Last Modified Date" in the field set (to use it for "Time-Dependent Workflow Actions").

       

      3. created workflow like as below.

      (I don't know what rule criteria should be better in this case...)

       

      "Time-Dependent Workflow Actions" detail

       

      Sometimes it will success but sometimes it will fail therefore, i wanted to someone check if my process is correct.

       

      Best Regards,

      Mina