4 Replies Latest reply on Nov 29, 2017 5:20 AM by Saurabh Maheshwari

    Incident not saving error - Instance not found. : OI-5a9a40e7371b493395d19548c1b371fd (ARERR 120006)

    Saurabh Maheshwari
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      Hi Experts,

       

      Remedy AR version 9.1

      ITSM version 9.1

       

      We are facing error Instance not found. : OI-5a9a40e7371b493395d19548c1b371fd (ARERR 120006) on saving the incident in our uat environment.

      Please suggest how can we fix this.

       

      Regards,

      Saurabh