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1. Re: How to allow Atrium SSO ldap users to login to TSCO and TSPS
Razeem Mohamed Nov 29, 2017 3:35 AM (in response to Pedro De Castro)Hi,
Are you trying to add a new user to the Active Directory? Or is it an existing user account?
If the user is already part of a LDAP group and if the group has permissions to access the TSCO you are not required to add it explicitly.
-Razeem
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2. Re: How to allow Atrium SSO ldap users to login to TSCO and TSPS
Pedro De Castro Nov 29, 2017 4:17 AM (in response to Pedro De Castro)Hi Razeem
We have existing LDAP users that i can't seem to add to TSCO so they can login. Similarly, i can't add to TSCO existing LDAP groups. How did you setup your existing LDAP users to be able to login to TSCO and TSPS via SSO Authentication?
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3. Re: How to allow Atrium SSO ldap users to login to TSCO and TSPS
Razeem Mohamed Nov 29, 2017 4:38 AM (in response to Pedro De Castro)I recently deployed TSCO v11 with Remedy SSO and I had the same issue. With the older version I did not have any issue in adding users.
So, I had to stick to local user authentication to complete my testing.
Maria Riccelli, any comments on this?
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4. Re: How to allow Atrium SSO ldap users to login to TSCO and TSPS
Maria RiccelliNov 29, 2017 10:16 AM (in response to Razeem Mohamed)
1 of 1 people found this helpfulTSCO roles and access groups need to be mapped to LDAP groups as external names. To authorize a user to a specific TSCO role/access group, just add him to the corresponding LDAP group.
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5. Re: How to allow Atrium SSO ldap users to login to TSCO and TSPS
Pedro De Castro Nov 29, 2017 9:21 PM (in response to Pedro De Castro)Hi Maria
I have link up our TSCO 10.7 and TSPS 10.7 with SSO 9.0. The only thing is how come I can login using ldap account in TSCO but can't login to TSPS? Also the default admin password now seems to be not working and I can't login to TSPS. I have reinstalled TSPS but still I can't login using any account. Even account created in SSO. Is there a way to reset the admin password?
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7. Re: How to allow Atrium SSO ldap users to login to TSCO and TSPS
Maria RiccelliNov 30, 2017 4:56 AM (in response to Pedro De Castro)
Hi Pedro,
try to access TSPS with the default admin password documented at: AMIGO checklist for TrueSight Operations Management - BMC TrueSight Operations Management 10.7 - BMC Documentation
under Installation>Installing TrueSight Operations Management on Linux>TrueSight Presentation Server.
Once you login you should be able to change your password.
Regards,
MB