Hi,

Are you trying to add a new user to the Active Directory? Or is it an existing user account?

If the user is already part of a LDAP group and if the group has permissions to access the TSCO you are not required to add it explicitly.

-Razeem

I recently deployed TSCO v11 with Remedy SSO and I had the same issue. With the older version I did not have any issue in adding users.

So, I had to stick to local user authentication to complete my testing.

Maria Riccelli, any comments on this?

TSCO roles and access groups need to be mapped to LDAP groups as external names. To authorize a user to a specific TSCO role/access group, just add him to the corresponding LDAP group.

Hi Pedro,

In TSPS you will have to authorize the user group in which the user is LDAP user is part of. This has to be done by editing the authorization profile, and then adding the LDAP group to the profile you would like to grant access.

Hope this helps!

Thanks

Razeem

Hi Pedro,

try to access TSPS with the default admin password documented at: AMIGO checklist for TrueSight Operations Management - BMC TrueSight Operations Management 10.7 - BMC Documentation

under Installation>Installing TrueSight Operations Management on Linux>TrueSight Presentation Server.

Once you login you should be able to change your password.

Regards,

MB