Are you trying to add a new user to the Active Directory? Or is it an existing user account?
If the user is already part of a LDAP group and if the group has permissions to access the TSCO you are not required to add it explicitly.
We have existing LDAP users that i can't seem to add to TSCO so they can login. Similarly, i can't add to TSCO existing LDAP groups. How did you setup your existing LDAP users to be able to login to TSCO and TSPS via SSO Authentication?
I recently deployed TSCO v11 with Remedy SSO and I had the same issue. With the older version I did not have any issue in adding users.
So, I had to stick to local user authentication to complete my testing.
Maria Riccelli, any comments on this?
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TSCO roles and access groups need to be mapped to LDAP groups as external names. To authorize a user to a specific TSCO role/access group, just add him to the corresponding LDAP group.
I have link up our TSCO 10.7 and TSPS 10.7 with SSO 9.0. The only thing is how come I can login using ldap account in TSCO but can't login to TSPS? Also the default admin password now seems to be not working and I can't login to TSPS. I have reinstalled TSPS but still I can't login using any account. Even account created in SSO. Is there a way to reset the admin password?
try to access TSPS with the default admin password documented at: AMIGO checklist for TrueSight Operations Management - BMC TrueSight Operations Management 10.7 - BMC Documentation
under Installation>Installing TrueSight Operations Management on Linux>TrueSight Presentation Server.
Once you login you should be able to change your password.