12 Replies Latest reply on Nov 30, 2017 4:40 PM by Paul Donders

    Process Builder - Update Related SR from Task

    Carmen Johnson

      I am trying to Update a related SR when a task is closed.  I have a FLOW that simply does the update.  I have a Process Builder that runs when the task is closed.


      I have two (2) variables set, one is CurrentTaskID and the other is RelatedSRId.


      When a Task mets conditions: Task Template = Template a and Task Status~ = Closed then the immediate action is to launch the flow, I set the variables in the action.


      The update never happens.  What am I missing?  I have run debug logs and nothing stands out.  It seems like my flow is never called.