11 Replies Latest reply on Nov 27, 2017 5:24 AM by Sidhdesh Punaskar

    SRM - Backend ticket not generated

    Saurabh Maheshwari
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      Hi Experts,


      Remedy ARSystem verson-  8.1.


      Today we faced with our SRM. Request number was getting generated but related backend ticket was not. I restarted the plugin and issue got resolved. But still we have some REQ for which we do not have back-end ticket. I found that process related to these REQ is no activated. Below is the screenshot for reference.


      Please suggest how can we fix this issue.