2 Replies Latest reply on Nov 21, 2017 3:18 AM by Baskar Gajendran

    email2event error in TSOM 10.5

    Baskar Gajendran

      Hello All,


      I am trying to configure email2event in TSOM 10.5 and while trying to start the adapters i found the below error in TrueSight log. I am able to connect to the mail server and rest of the configurations looks good. 


      Please let me know if you any of us faced this issue before.



      ERROR 11/08 14:41:48 Email2Event          [EMail2Event-Scanner] Email2Event

      java.lang.ClassCastException: javax.mail.util.SharedByteArrayInputStream cannot be cast to java.lang.String

        at com.proactivenet.api.event.EMail2EventHandler.getMessageContent(EMail2EventHandler.java:624)

        at com.proactivenet.api.event.EMail2EventHandler.getMessageContent(EMail2EventHandler.java:646)

        at com.proactivenet.api.event.EMail2EventHandler.connect(EMail2EventHandler.java:453)

        at com.proactivenet.api.event.EMail2EventHandler.access$200(EMail2EventHandler.java:48)

        at com.proactivenet.api.event.EMail2EventHandler$1.run(EMail2EventHandler.java:230



      Thanks & Regards,

      Baskar Gajendran