6 Replies Latest reply on Nov 7, 2017 9:32 AM by Kelvin Santana

    Change assigned queue on email generated tickets

    Kelvin Santana
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      We are currently able to create incidents by sending an email to our email listener but I wanted to know if it is possible to generate the ticket and change assigned queue by entering a delimiter?

       

      Note, we can currently generate tickets and specify information in fields such as Category, Source, etc. See below for example

       

       

      This is a test.

       

      QUEUE##Level II##