2 Replies Latest reply on Nov 2, 2017 3:09 AM by Alvaro Paronuzzi

    TrueSight has LoginID but BSR 3.5 requires Assignee Full Name

    Alvaro Paronuzzi
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      Hello everyone,

       

      BSR 3.5 allows to propagate the Incident Assignee information from TrueSight to Remedy.

      The problem I am facing is that in TrueSight I only have the Login Id of the user while the Incident Assignee must be passed to Remedy (via BSR) as a Full Name.

      How did you fill this gap?

       

      Thank you,

      Al