Another item of note and would like to confirm this is the expected behavior. Until priority of the work order is assigned, it appears any other changes to the work order - changing classification & schedule info, adding notes - does not trigger a Work Order modified email. Is this correct?
Additional frustrations with this.
Updating the default email policy to Apply a Work Order Template that has the priority set to Medium has no effect.Well, no positive effect. The requestor receives two emails - one from the Auto response and one from New Work Order.
I'd really prefer not spamming requestors.
Do you have the Send Auto-Response box checked for any of your Email Policies?
If you are using New Work Order notifications, you would want to turn off the Send Auto-Response option to avoid sending two emails to the Requestor on a New Work Order. One from the Auto-Response, and one from the New Work Order Notification that is set in the applicable Event Policy.
It sounds like that might be the problem, your last post made it a bit more clear.
A gold star Ken!
Thanks. This appears to have resolved it.
Great! No problem, glad to help.