6 Replies Latest reply on Apr 5, 2018 2:11 AM by Sidhdesh Punaskar

    How to add a new Change Reason in Smart IT?

    Tamara Ehmoser

      Hey guys!


      We need to add a new value for "Change Reason" in Smart IT-Change Management but it doesn't work. It still shows the ootb-values:


      I know how to add Custom-Fields, but didn't change the values of an ootb-Field yet; So we just tried to add the new vaule via DevStudio on CHG:Infrastructure Change and CHG:ChangeInterface_Create, Metadata-Refresh was also done.

      As this is a field that is there ootb, I cannot drop the field from the Change-View and re-set it again onto the view (this usually works if the display of other fields is not correct).


      Any ideas?

      Thanks & Regards, Tamara