Hello,

I am facing an issue trying to connect to my Sandbox.

When I try to reach my samdbox instance I get the error "504 Gateway Time-out" from the web page.

These are my Sandbox URLs:

Innovation Studio: https://developer2929.innovate.bmc.com/com.bmc.arsys.rx.innovationstudio/index.html

Mid-Tier - https://developer2929.innovate.bmc.com:8443/arsys.

I restarted the Sandbox but I am still getting that error.

In addition, after having restarted the instance, my Sandbox information in the Developer Portal disappeared.

Now I can see only the form for requesting a new Sandbox; if I try to do it, I receive an email from BMC with the following error:

"You have exceeded the limit or your request is already under progress."

Please note that I cannot even reach the Mid-Tier (I'm getting the same error "504 Gateway Time-out").

Someone has any suggestion on how to solve this issue?

Thanks in advance.

Denny