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not sure what exactly you tested and why you are getting such un-expected result.
- create your own workflow, instead of using OOTB workflow and build the adapter request with the help of below documentation:
- use call-adapter activity to send email using SMTP adapter.
Thanks for your reply and the advice.
Due to my environment was no problem ( i could see all Bcc list and CC list), now we are thinking the reason seems like the environment.
Thanks for your help always, Aryan!