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This can be done, just follow the steps below:
1. In the Admin Console, Lookup Tables, Help Desk. Go to Work Order Statuses and make sure that there is a Status of "New" and that it is set to a System Type of Open. That's probably what you see in the database. I would advise against deleting and re-creating it if possible, as that can cause issues with Work Orders that were in the old "New" status vs. Work Orders that will be in the old "New" status.
2. Exit the Admin Console and go to the Help Desk module. Open a new Work Order, and select / highlight the Status field.
3. Press Ctrl-F2 or Shift-F2 to open the Field Options window. Enter "New" as the default value. Click Save. You can edit most fields in Technician Client this way. Changes here will automatically take effect in Track-It! Web and Self Service.
Note: The value entered here must exactly match a Status that is listed in the Work Order Statuses lookup table in Step 1. In this case, "New".
4. Close the New Work Order window by clicking the red X, there is no need to save the Work Order itself.
Now, new Work Orders will have a default Status of "New". If you don't see the change in Self Service, try restarting IIS on the Track-It! Web server.
Please let me know if that helps.
Perfect! This is exactly what I was looking for.
Thanks for your help.