1 Reply Latest reply on Oct 3, 2017 11:11 AM by kedar zavar

    Remove "Closed" Status from console view

    Glenn Daly

      Is there any way of removing the "Closed" status from the console view, but for a ticket to change to "Closed" (via workflow rule) after 5 days. Essentially we don't want users to have the option of selecting this when the should be changing the status to "Resolved".