14 Replies Latest reply on Oct 8, 2017 12:17 AM by ABHISHEK ANAND

    Getting error of duplicate contact info while trying to submit service request.

    ABHISHEK ANAND
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      Hi Experts,

       

      We are trying to submit service request from the request entry console with users profile having same Fname, Lname as well as email id.

      The Incident is not getting generated with the error:-

       

      48255: "", "2 records have been found for the Incident contact information you have provided.  Please talk to your data administrator to make this data unique.";

       

      We are having multiple profiles with same fname,lname as well as same email id but its as per business requirement.

      So please assist how to overcome it so that such users can also submit the request successfully with fulfillment ids getting generated.

       

      Regards,

      AA